🎁New users get their first full AI radiology report completely freeNo credit card required
X

We use cookies and analytics to improve your experience. Do you consent to our data collection?

Refund Policy

What this policy covers

This policy covers one-time analysis packages (Basic, Standard and Plus) bought on X-Ray AI Analyzer. Payments are processed by LemonSqueezy, our reseller and merchant of record. Clinic subscriptions are not covered by this policy; contact us about them.

When you can get a refund

You can ask for a refund within 7 days of purchase if something went wrong. That includes:

  • an analysis failed or the report was never delivered;
  • the report could not be produced from your images because of a technical problem on our side;
  • you were charged but the analyses did not appear in your account;
  • you bought the same package twice by mistake;
  • you have not used any analysis from the package.

What is not refundable

  • Requests made more than 7 days after purchase.
  • Analyses already used, unless a technical problem on our side affected them.
  • Disagreement with the content of a report. Reports explain your images in plain language and are not a medical diagnosis; we review such requests case by case.
  • Free analyses and analyses received through promotional codes, which have no cash value.

How to request a refund

Send us a request through our contact form within 7 days of purchase. Please include:

  1. the email address you used at checkout;
  2. your order number from the LemonSqueezy receipt email;
  3. a short description of what went wrong.

We review every request and reply within 3 business days. If you contact your bank for a chargeback first, we cannot help as quickly, so please write to us before that.

How refunds are processed

  • Approved refunds are issued through LemonSqueezy to the original payment method.
  • We refund the amount you actually paid, after any discount code.
  • Your bank usually shows the refund within 5–10 business days.
  • Analyses from a refunded order are removed from your account.

Contact and changes

Questions about this policy go through our contact form. We may update this policy; the effective date below changes when we do, and the version in force on the day of your purchase applies to that purchase.

Effective date: